Complaints Procedure

I very much hope that you will be satisfied with the service provided. If you do have any concerns, please raise them with me directly in the first instance so that I may seek to resolve the issue promptly.

However, in order to comply with the rules and regulations of the Faculty Office, the following procedure applies if you are not satisfied with the service.

Complaints Procedure

1. Regulation
My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:

The Faculty Office
1, The Sanctuary
Westminster
London SW1P 3JT
Tel: 020 7222 5381
Email: faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk

2. Initial Contact
If you are dissatisfied with the service you have received, please contact me directly in the first instance.

3. The Notaries Society
If we are unable to resolve the matter, you may complain to the Notaries Society, of which I am a member. The Society operates a Complaints Procedure approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution.

Please write (without sending any original documents) with full details of your complaint to:

The Secretary of The Notaries Society
PO Box 876, Chichester PO19 9ZH
Email: secretary@thenotariessociety.org.uk

If you have any difficulty making a written complaint, you may contact the Notaries Society or the Faculty Office for assistance.

4. The Legal Ombudsman
If your complaint is not resolved through the Notaries Society’s procedure, or if eight weeks have passed since you first notified me that you were dissatisfied, you may make your complaint to the Legal Ombudsman:

Legal Ombudsman
PO Box 6167, Slough SL1 0EH
Tel: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk

Complaints to the Legal Ombudsman must usually be made within one year of the act or omission being complained about, or within one year of when you should reasonably have known there was cause for complaint.

Please note: Certain types of commercial entities are not eligible to complain to the Legal Ombudsman. Further information is available in the Legal Ombudsman’s Scheme Rules or from the Faculty Office.